Eclipse Support Centre
The Eclipse Support Centre is dedicated to delivering exceptional levels of customer service and a culture of continuous improvement by monitoring customer satisfaction with every support call closed. Our Support Practice of highly skilled consultants delivers answers 24 x 7 x 365 as well as a range of value added services. With a Eclipse maintenance agreement our customers are assured of:
- Quality account management
- An unlimited number of calls to the support centre
- 24 x 7 x 365 support
- 15 minute maximum response time for all levels of calls
- Our consultants are experienced, qualified and certified in their application
- A snapshot of any support activity is available through a Support Incident Report.
- Access to eSupport, our 24 x 7 secure, online support portal.
The quality of our support services speaks to the core of our ethos; delivering ‘intelligent solutions delivered with old-fashioned service’.
PLEASE NOTE: Our email/telephone Support Services are provided to all customers on a current Support & Maintenance Plan with Eclipse.