We know that delivering the right solution is more than software and services. It’s our people behind the scenes that make your project a success. Our people are proactive and experienced. We identify with our customers’ needs so that we can offer the right of ‘choice’ solution for the right situation. Our leaders are passionate! They offer a wealth of skills, industry experience and live by our ethos of “old-fashioned service”.
Paul Timmins is the Global Director Microsoft for DXC Technology based in Sydney, Australia.
Paul is responsible for a global sales and delivery team delivering Microsoft solutions which provide a digital transformation for the DXC Technology customers, solutions which can learn, expand and evolve with agility as the world and business changes.
Prior to CSC Australia acquiring UXC Limited, Paul was the Chief Operating Officer of UXC Limited Group from July 2011, He was promoted to this position after leading UXC’s largest division, UXC Connect (formerly Getronics Australia). As Managing Director of Getronics Australia, Paul led the challenging transition from being a Dutch owned global company to the Australia-owned UXC.
Paul has a proven record of achievement in a career that has involved leadership executive roles with Hyder Consulting across Asia Pacific, globally with Solution 6, Asia Pacific with CV Services International, then Austin Knight and with Memorex Telex in Australia, New Zealand and Hong Kong.
Paul is passionate about how Leadership Transformation and Cultural Transformation when coupled with strategy and engaged employees will always deliver better business outcomes. His experience shows this strategy will deliver over time increased revenue, increased profit, exceeding financial targets, low attrition rates, better quality leaders, retention of very satisfied customers and winning more new customers.
Paul holds a degree in finance and accounting from Charles Sturt University in Bathurst and is a Fellow of the Australian Institute of Company Directors.
Paul is involved in rugby as a Director of Waratahs Ltd and Chairman of NSW Suburban Rugby Union.
Lizann is our Chief Operating Officer, North America. Lizann has the deep operational experience and attention to detail and has been key to the establishment of the Sales Management Office in North America.
Ben is our Chief Strategy Officer, Global and responsible for delivering the CEO’s strategic vision in the region. Ben is tasked with leading the creation, delivery and facilitation of Eclipse’s strategic and leadership workshops at a Global, Regional and Business Unit level. With a background in Customer Support and Customer Service Ben believes in delivering on Eclipse’s promise of Old Fashioned Service, “If our customers remain committed to Eclipse as their Partner we will move heaven and earth to ensure we make their projects successful.”
Warren is the founder of Eclipse and today is our CEO – Customer Service. With executive responsibility for overall customer experience and satisfaction, Warren ensures our ‘old-fashioned’ service promise is delivered with honest and transparent communications (‘no surprises’) at executive level and within project teams. Warren is driven by the principals of integrity, trust and fairness in all his engagements. A key component of Warren’s role is ensuring that our customers have executive level engagement and a voice in each and every engagement.
Madeleine is our Chief Marketing Officer of our Eclipse Group. She is responsible for both the strategic and day to day marketing programs delivered by the marketing team in Asia Pacific and North America. Madeleine has been with Eclipse for over 16 years and her team was recently recognized by Microsoft and awarded Microsoft Excellence in Partner Marketing 2015. Madeleine is well known within Eclipse for her commitment to our brand, “Our brand is more than a tag line, it’s our promise to our customers, it’s what we’re here for.”
Andrew is our Customer and Partner Engagement Director, Global. He is responsible for the consistent delivery of Eclipse’s Old Fashioned Service to our customers, partners and alliances across the globe. Andrew leads a global Account Management team who have delivered record customer retention and double-digit revenue growth over the past decade and regularly works on key strategic growth, alliance and acquisition projects. For Andrew, the strong customer-centric culture of Eclipse extends beyond the traditional definition of customer to all parties engaged with the business.
Matt is our Executive Vice President – Business Development, Global. He is responsible for executive management of the sales and Customer Account Management teams as we strategically drive our industry focus areas. One of Matt’s career highlights is winning the 2015 Partner of the year award globally for our focus on the Retail industry. He is well known for his beliefs in setting deliverable expectations. “Every Project is setup to be delivered successfully from the beginning – as we must set deliverable expectations from the very beginning of any engagement to truly have a happy customer.”
Bruce is our Chief Information Officer and is responsible for both the IT strategy and day to day operation of our internal network, infrastructure and systems, along with the security of company and customer data. Bruce created an IT foundation for Eclipse 14 years ago to support 5 locations and 50 people, which has now been able to grow and expand with the company to a truly global network supporting 15 locations 600 staff. “Forget the cutting edge bells and whistles, help us understand your business requirements and we’ll give you a solution that works.”
Oliver is our Chief Governance Officer across our global Eclipse group. He is responsible for the global Project Management team, the Project Management Office (PMO), Quality Assurance and our ISO 9001 Quality Management System. Oliver is known for his dedication to constant improvement of our systems and processes, “if we aren’t improving something every day, we’re moving backwards.” Oliver was an original member of the start-up Eclipse company in Tokyo during the 1980s and has always carried the flag for standards and compliance in delivering quality solutions to our customers.
Ivan is our CTO, Chief Strategist Retail Industry and Cloud Solutions responsible for strategic Planning and Product Management for Dynamics AX for Retail and our Retail Industry Practice Solution Offerings. Ivan is also responsible for our strategic relationship with the Microsoft R&D team as well as other industry partners offering solutions to our retail clients. Ivan is well known for his ability to articulate technical concepts in simple and understandable terms and is a constant contributor to our internal knowledge programs as well as his ongoing contributions to the Dynamics AX community with his blog postings and on-line videos.
Nathan is our Chief Operations Officer for UXC Eclipse across the Asia Pacific region. As a leader within the Executive team, Nathan is responsible for ensuring the day to day success of Eclipse across all the operations. Nathan has over 20 years’ experience in consulting, finance and IT services. Nathan is an original member of the Eclipse team from the 1990s and is known for his fair and steady approach when faced with the complexity of our business, “Consulting and customer service is all about the win-win.”
Russell is our Senior Executive for Business Process and Infor, taking responsibility for the vision, strategy and delivery of the Eclipse Business Process Solution (powered by MAVIM), BlackLine, Fastpath and Infor SunSystems solutions, as well as process optimization and organizational change management services. Russell joined Eclipse to establish a business unit to help our customers adopt a focus on process within the implementation lifecycle, subsequently becoming a core component of our implementation approach. Russell is known for introducing unique and innovative solutions to help our customers streamline and optimize their business processes.
Sophia is our Senior Executive Dynamics AX & Fiji, responsible for the Dynamics AX practice day to day operations, financials, and processes & controls for Australasia as well as Executive support for Fiji. Sophia has been with the company for over 17 years, and in that time has run a number of different practices – PayGlobal, Infor SunSystems, CPM, and Dynamics GP. Sophia is a results driven leader that ensures Eclipse delivers exceptional service to its customers. “I take pride in being a reliable, fair leader who takes a balanced approach to our people and our customers.”
Simon Kingston is our Country Manager NZ and Practice Director overseeing all the UXC Eclipse operations in New Zealand and also our e-procurement and AP Automation technologies globally. Simon has been with UXC for 15 years and the last 6 with Eclipse. In this time Simon has held a vast range of roles including Chief Operating Officer, sales, product ownership and the management of territory, professional services, project and key accounts. Simon has a proven track record taking a personal interest to ensure our customers achieve their business objectives and that our people realize their full potential.
Mark is our Senior Vice-President, Dynamics AX – North America and is responsible for the strategy and leadership of our Dynamics AX practice, ensuring that our people, and in turn our customers, are well supported and successful. Mark moved his family to Australia in 2008 where he began his Eclipse career in Perth, before moving back to his native Vancouver, Canada in 2010. Many of the current Eclipse Dynamics AX team now living in US and Canada worked for Mark in Australia. Mark is well known for his approachable, collaborative style, and calm, confident manner in facing the challenges of our complex business. “Our customers’ success is directly related to the care we provide to our people – they should expect to be supported, empowered and well informed.”
Alistair is our Practice Executive for Dynamics AX in the Asia Pacific region. He is responsible for the successful strategy and operation of the Dynamics AX business unit with over 80 people. Alistair has over 20 years of experience in the software industry, and is constantly viewing the IT world from the customer’s point of view. Alistair is well known for challenging the status quo of process and procedure, “Just because it’s working does not mean it’s good enough, there is always room for improvement.”
Carsten is our Senior Executive – Microsoft Dynamics NAV across both APAC and the North American region. He is responsible for leading our Global Dynamics NAV team and setting the strategic direction for the Dynamics NAV business in line with the overall goals of Eclipse. He is passionate about providing customers old fashioned services and intelligent solutions with a key focus in helping customers add value to their business in every engagement we have. Carsten has been with Eclipse since 2004 and started working with Navision (Microsoft Dynamics NAV) in 1996. He specializes in supply chain and logistics particularly around manufacturing, warehouse and distribution management.
Lori is our Practice Director for ReQlogic, a Eclipse ISV. She is responsible for the day to day success and strategic direction of ReQlogic. ReQlogic has been a successful solution in the Partner Channel for over 15 years. The ReQlogic team develops, sells, supports and delivers the ReQlogic solution to partners and customers all over the world. Lori has over 20 years of experience in IT Systems, consulting and operations. Lori is known for her passion for the ReQlogic product and the ReQlogic team.
Kevin is our Senior Executive – CRM, responsible for ensuring complete customer satisfaction with CRM solutions delivered across the Asia Pacific region for Eclipse. Kevin has over 18 years’ experience in CRM across business analysis, delivery management, configuration & development, and training and support. He has the seen the CRM team grow to a 30+ person team with a great nucleus of people in the team for over 10 years. “For commitment to work with and for the CRM team at all levels, we are one unified team!”
Richard is our Executive Vice President, responsible for managing two practices – Dynamics GP and Dynamics CRM, as well as managing North American Merger & Acquisition strategy through to integration. Richard has over 20 years’ experience in IT systems, CRM and ERP consulting, Project Management and executive management. He has been with Eclipse for over 17 years, located both in Australasia and North America. Richard is well known for widespread travel and taking on new and challenging roles. He has logged over 2.5 million miles in the air for Eclipse. “Shifting gears, adapting to change and getting things done are some of my favorite things.”
William is our Senior Executive – Enterprise Solutions, responsible for the management and strategic direction of our business focused on delivery of end to end cloud solutions, enterprise application development and consulting. William has over 20 years’ experience in Software Development and management. He is known for building teams of focused individuals that bring a pragmatic approach to innovation. “We provide customers with a single partner that can deliver the complete End to End Microsoft Solution at a pace that does not disrupt their business but transforms their capability. With their depth of skills and innovative thinking the amazing people I work with is the reason why Eclipse is unique”